Privacy Policy

Last updated: January 15, 2026

Healthcare data notice: Pacslens Health is designed with HIPAA administrative, physical, and technical safeguards in mind. If you are a covered entity or business associate using Pacslens software services under a Business Associate Agreement (BAA), your protected health information (PHI) is governed by that BAA and applicable HIPAA regulations, not solely by this website privacy policy. A BAA is available upon request for qualified hospital partners.

1. Introduction

Pacslens Health, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pacslens.com and interact with our marketing communications. This policy applies to visitors to our website — it does not govern patient health information processed through the Pacslens software platform, which is subject to separate data processing agreements and HIPAA safeguards.

2. Information We Collect

2.1 Information You Provide

We may collect information you provide directly to us, such as when you:

  • Fill out a contact or demo request form
  • Subscribe to our Insights newsletter
  • Request a demo, pilot program, or consultation
  • Communicate with us via email or phone
  • Submit a security documentation request

This information may include your name, email address, phone number, hospital or organization name, PACS vendor, study volume range, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Pages visited and time spent on each page
  • Referring website or source
  • Device type and operating system
  • Session duration and interaction patterns

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries, demo requests, and pilot program applications
  • Send you Insights newsletter and relevant clinical updates (with your consent)
  • Improve our website content and user experience
  • Analyze website traffic and usage patterns
  • Comply with legal obligations
  • Assess your organization's fit for the Pacslens pilot program

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience on our website. We use session cookies for site functionality and analytics cookies to understand how visitors interact with our content. For more information about our use of cookies, please see our Cookie Policy.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers who assist us in operating our website and business (e.g., email delivery, analytics)
  • Legal authorities when required by law or to protect our rights and the rights of others
  • Business partners only with your explicit consent

We require all service providers to maintain appropriate confidentiality and security measures for any personal information they process on our behalf.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure. We encourage you to use secure channels when sharing sensitive information with us.

For information about security controls applied to the Pacslens platform and PHI handling, please see our Security page.

7. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  • Right to access and receive a copy of your data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to opt out of marketing communications at any time

To exercise any of these rights, please contact us at [email protected].

8. Massachusetts Residents

If you are a Massachusetts resident, you have rights under the Massachusetts Data Privacy Law (M.G.L. c. 93H) with respect to personal information about you that is stored electronically. You may request access to, correction of, or deletion of your personal information. To make such a request, contact us at the information below.

9. Third-Party Links

Our website may contain links to third-party websites, including referenced clinical publications, PACS vendor sites, and regulatory resources (FDA, ACR). We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

10. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date above. Your continued use of our website after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Pacslens Health, Inc.
245 Main Street, 5th Floor
Cambridge, MA 02142
Email: [email protected]
Phone: +1 (617) 671-2524